Safaricom commits ksh200m to fight COVID-19 pandemic

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Safaricom PLC through its M-PESA and Safaricom Foundations has committed an additional Ksh200m to the emergency fund to support vulnerable Kenyans in the wake of COVID-19 pandemic. The funds will provide food and nutrition to those in need following His Excellency President Uhuru Kenyatta’s commissioning of the emergency fund to contain the spread of the virus.

“Safaricom PLC is fully committed to supporting Kenya through the evolving situation around the COVID-19 pandemic. We have made business decisions to enable our customers to access more of our products and services for at either no cost or at a highly subsidized rate. These decisions will ensure Kenyans spend their money where they need it most.” said Peter Ndegwa, Safaricom PLC Chief Executive Officer.

“This financial commitment adds to our ongoing initiative under the “Bonga for Good” programme that is enabling customers to redeem Safaricom Bonga Points to pay for essential goods and donate their points to those in need as a show of goodwill during this period. To date, Kenyans are redeeming an average of 20 million points a day under this initiative.” He added.

Safaricom’s COVID-19 measures

Safaricom continues to implement measures to cushion customers and Kenyans at large from negative impact. Currently valued at KES5.5 billion. The set measures include,

  • Zero-rated M-PESA Person- Person transactions for any amount below KES1,000 over the next three months.
  • Zero-rated Paybill tills for government hospitals and dispensaries.
  • Double bandwidth offered on our fibre connections to home.
  • Concessional rates for data access to specific educational content for other learning institutions.
  • Safaricom Foundation donation of thermal cameras worth KES10 Million to the Ministry of Health installed at border points.
  • Safaricom has Further supported the government in the establishment and operation of a 24-7 COVID-19 Information Centre. Leveraging the capabilities of our Customer Contact Centre. Also hosting over 300 doctors to support the frontline staff in educating. Informing and managing the spread of COVID-19.

In the last three weeks, Safaricom has come up with solutions for Kenyans working at home. The company has enabled its customers to access more products and services for free or at a subsidized rate. These decisions will ensure Kenyans spend their money where they need it most.



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