Safaricom Customer Care contact numbers

One of the companies that have really created an unbeatably appeal in Kenya is Safaricom. Safaricom customer care cannot be compared to any other company in kenya. When it comes to provision of services and innovation, the telecommunication company is lite years ahead of its competitors.

With its renowned service called M-Pesa, Safaricom has set a global benchmark for mobile money innovation.  Foreign companies have benchmarked M-Pesa and its success in Kenya hence putting this country on the Global spotlight as an innovative developing country.

M-Pesa has indeed made the lives of Kenyans easier through facilitating money transfer both locally and internationally. As such, M-Pesa has had a significant impact in the development and growth of the Kenyan economy. Over the years, has worked on the platform to try and integrate it in every aspect of daily living.

With success, Safaricom has managed to attract businesses into using M-Pesa payment options. Important also, the existence of M-Pesa has also led to the development of fintech companies and mobile loan companies in the country that lend money through M-Pesa.

Apart from M-Pesa, Safaricom has leveraged other opportunities such as the Safaricom Home Fiber, and online shopping platform such as Masoko. The bottom line, Safaricom has had a way of winning Kenyans since they believe in the services that they provide. To keep delivering the best to its customers, Safaricom has set up one of the best customer care system in the country.

From online platforms to Safaricom centers, the company has tried to address all its customer needs in every possible manner. With these helplines, you may inquire about M-Pesa, data bundles, Mshwari loan, your airtime, business partnership, pay bill number, sim card registration e.t.c

Safaricom customer care Platforms

  • Safaricom customer care contacts
  • Facebook –
  • Twitter:  @Safaricom_Care or @SafaricomLTD
  • Safaricom online: live chat
  • Safaricom official customer care Email(prepay):
  • PrePay support: Call 100 (Free), SMS 100(Free) Or +254 722 002100 (chargeable)
  • PostPay support: 200 (Free), SMS 200(Free) or +254 722 002200 (chargeable)
  • Call center contacts: 254 722 003272
  • Safaricom official customer Email (post-pay):
  • Official Data bundles support contact:
  • Safaricom internship support contacts: Careers
  • Limited address: P.O Box 66827, 00800 Nairobi
  • Safaricom official website:

Safaricom Contacts

  • +254 722002924
  • +254 722 002935
  • +254 722 002914
  • +254 722 002919

Safaricom Branches

Safaricom is the largest telecommunication company in Kenya. Below are where its branches are located.

Nairobi Branches

  1. Wataalamu Co. Ltd
  2. Strategic mobiles
  3. Ebcomm
  4. Sunny Electronics
  5. Tricom Technologies Limited
  6. Mobile World
  7. Riyadh Communication
  8. Master Piece Ltd
  9. Tricom Technologies Limited
  10. Ropem Telcom
  11. Loska Communication Ltd
  12. Baraka Netcoms
  13. Dreamworld Enterprises Limited
  14. Gulf Mobile
  15. Oseo communications
  16. Makarim-juja mall
  17. Cell R us
  18. Enlight Communications Ltd
  19. Charing Cross

Safaricom Nairobi East Branches

  • Safaricom WESTGATE
  • Safaricom VILLAGE MARKET
  • Safaricom SARIT CENTRE
  • Safaricom KIMATHI
  • Safaricom I & M
  • Safaricom MOI AVENUE
  • Safaricom EASTLEIGH
  • Safaricom NAKUMATT MEGA
  • Safaricom BURUBURU
  • Safaricom JKIA
  • Safaricom BOMAS
  • Safaricom JUNCTION
  • Safaricom THIKA ROAD MALL
  • Safaricom Simba Telecom
  • Safaricom Generations Electronics Limited
  • Safaricom Work & Talk
  • Safaricom Work & Talk Comm
  • Safaricom Generation Electronics
  • Safaricom Triple X
  • Safaricom Naivas Supermarket
  • Safaricom Pricelite Communication
  • Safaricom Rasasi Investment Limited
  • Safaricom Beacon Technologies
  • Safaricom Phone Link Limited
  • Safaricom Brother’s Link communications
  • Safaricom Simba Telecom
  • SafaricomDial-up
  • Safaricom Trioluc communications
  • Safaricom Statra technologies
  • Safaricom Generations Insight
  • Safaricom Generations Insight
  • Safaricom Generations Insight
  • Safaricom Ropem Telcom
  • Safaricom Pluto Mobile
  • Safaricom Say Hallo Limited
  • Safaricom Simba Telecom
  • Safaricom Trio luck

Safaricom Coast branches

  • Malindi
  • Nyali
  • Rex House Shop
  • Moi International Airport
  • Digo Road
  • Diani
  • Otec Communications
  • Simba Telcom
  • Mastermind ltd
  • Strategic mobiles
  • Simba Telcom
  • Simba Telecom
  • Kingsland
  • Tanger Traders
  • Loska Communications
  • Quicklink
  • Elegant communications
  • E-talk wireless
  • Otech Communications

Safaricom Mount Kenya Branches

  • EMBU
  • Samchi Telecom
  • Trioluck communications
  • Zertort communications
  • Telephonica Communications
  • Geokam
  • Simba Telecom
  • Generations Electronics Limited
  • Orchards Communications
  • Citadel Cellular Communications
  • Climbibg star communications
  • Cresent
  • Strategic Mobiles
  • Strategic Mobiles
  • Mergut Communications
  • Alfones Communications
  • Generation Electronics
  • Vision Mobiles
  • EP Communications
  • Generations Electronics
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Brian is a founding writer at Urban Kenyans. His work is focused on how to improve the digital literacy of Kenyans online. He has been able to do so with his mastery of Kenya and the English Language.

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