GOTV Customer Care contacts: Phone number for Errors E16, E-017


This Article provides information on how to contact GOTV customer Care in Kenya. The digital migration brought a fair share of improvement in television entertainment. It, however, came with its unique challenges and a cost.

GOTV is one of the most renowned set-top boxes among household in Kenya. Their decoders are some of the best and most reliable when it comes to network reception and an array of entertainment channels.

Even so, GOTV customer Care has one of the poorest PR strategies I have seen. They will literally take hours if not days to respond to any of their customer concerns and problems.  Gadgets are prone to mechanical breakdown and down times.

GOTV Customer care

The GOTV decoders particularly may run into some errors that result in the failure of the decoder. The most common errors that affect GOTV decoders are E-017 and E16. GOTV has gone an extra mile to provide solutions to these two problems on Facebook.

For some reason though, the solutions seem not to work for some people. In case the solutions do not work, this is where you call in personal help from GOTV asking their technicians to guide you through the process.

If you are looking to contact GOTV customer Care, there are various ways you could reach them.

The first option is through their mobile numbers. Try calling:

  • 0711 066 000
  • 020 423 6000
  • 0711 066 555

Visit the GOTV customer care social media accounts namely

  • Twitter: @GOtvKenya
  • Facebook: GOtvKenya

The final option is to deliver the decoder in one of the customer Care centers spread across the country.

Mostly, GOTV centers are found in electronic stores that sell TV and decoders like supermarkets. You can also find them in makeshift tents across several towns in the country.

It should be noted that GOTV is well represented in all the 47 counties in Kenya. Customers from any country can use the detail provided in this article to contact GOTV customer Care in case of any problem with their decoders.

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  1. Comment:I need my decoder to be open because i pay my payment right now please kindly assist me my ICU 2016816172

    • Just paid my subscription for GOTV at 8.00 am but 1 hr later I can’t watch my favourite channels. Have tried calling customer care numbers 0711066000 and 0711066 555 but non is going through. Kindly assist. My ICU number is 2018 9094 72

    • Just paid my subscription for GOTV at 7:00pm but 1 hr later I can’t watch my favourite channels. Have tried calling customer care numbers 0711066000 and 0711066 555 but non is going through. Kindly assist. My ICU number is 4622266499

  2. morning, i recharge my gotv decoder yesterday and up till now is not showing and is telling subscription as expire after i have paid. please kindly check for me
    , iuc no 2020973043 thanks

  3. i recharge my GOTV decoder yesterday and is still saying subscription as expired, please kindly check for me and my IUC NUMBER is 2021973043 thanks

  4. Hi, I have upgraded my decoder to Gotv max but surprisingly I am not accessed to super sport 2,3 plus so many channels.
    May I know what the problem.

  5. Hallo,I recharged my gotv plus but I can only view 48 channels and since yesterday no channels are found, my antenna is in a good signal reception kindly do something iuc number is 2017660909

  6. I need urgent answer, I paid for gotv plus this afternoon 28/05/2019 & my decoder is not yet activated

  7. Pls kindly connect my chanells on iuc 2019358981, I subscribe plus this afternoon and up till now error not clear. I tried clearing it and it’s telling me account as been suspended. Pls rectify

  8. I paid Kshs 749 but channels 24,25 and National geographic are missing out. Kindly restore this channels to enable me to enjoy the service. My IUC No is 2017217120

  9. I paid for gotv value since 21/7/19 but hasn’t received all the channels,2016211284.

  10. Please do assist me in activating my decoder, i just made an online payment of 2000 and my account was debited immediately. Until now nothing to show for it. My IUC NO: 2029280813. Hope to get a response soonest.

  11. Pls I made a mistake with my iuc no I just paid now,to incorrect iuc 7023697356 instead of 7023697355

  12. My go TV has all the errors n just blinking red no response n not showing pictures kindly help ASAP .

  13. I payed 749kshs for my gotv on 31/07/2019 but all channel are off what I can see is E48-32 searching for signal please assist 2017757088 please assist

  14. pls ,kindly assist me d decoder is showing E16,4601852802 i did d subscription yesterday night. thanks.

  15. I payed my gotv 749shs on 31/07/2019 but nothing yet just searching for signal please help 2017757088

  16. I just subscribed my gotv iuc no 4613617563 and its just about 5 stations that is showing pls attain to me pls

  17. After paying my Gotv in about 3hrs now uptil now all my channels are not coming, pls kindly resetit for me.

  18. Please kindly assist me; my docoder is not showing any channel after recharging for about a month now. It cannot even get signal. My IUC number is 4613735009

  19. My gotv decorder has not functioned for 2weeks now. it’s only showing the orange light. Other lights are not showing no picture is on my TV screen. My IUC no is 4613526118. Do assist.

  20. I am trying to pay my gotv bill but when I reach where I enter the IUC I can’t go further I need you to help me out

  21. Pls I just recharged my gotv number now, and is not showing and is not coming up too. What is really happening I can’t even recharged my DStv. 2004497435

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