How to Check Your KPLC Bill Online

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Learn how to check your KPLC bill online in this brief article.

KPLC eBill is an electronic service for querying electricity bills from The Kenya Power & Lighting Company. It allows you to manage your electricity account by checking balance and statement due to date at any time through SMS or e-mail.

How to Use KPLC eBill Service

The E-bill SMS service allows you to check your electricity account balance and bill due to the date using your mobile phone. The following are steps for checking your electricity bill through SMS

How to Check KPLC electricity bill via SMS

This service applies to all Kenyan networks, and It is charged at Ksh 5.

  • Open a new SMS message service.
  • Enter the message recipient as 95551
  • Enter the first digits of your account number in the message field. e.g., if your account number is 562897-01, enter 562897.
  • Wait for an automatic reply with your account balance details.
    E-bill e-mail Service

It is crucial to enter the correct account number details and to follow the procedure for sending the message to get a positive response.

Also note that in spite of the introduction of eBill services, your average electricity bill is still being dispatched to your postal address.

Related: KPLC Tariffs: Why is My Electricity Bill so High?

How to Check KPLC electricity bill via email Service

The eBill email service enables you to check your electricity account balance, get your electricity statement and bill due to date via e-mail. You need Internet connectivity to conduct your KPLC electricity bill inquiry via email successfully.

Steps for checking electricity bills via email service.

  • Log in to your email account and compose a new email.
  • Enter the first part of your Account Number in the subject field. For example, if your account number is 879833-04, enter 879833.
  • Send the blank email message to [email protected]
  • You will receive an automatic reply with your account balance details and payment due date.

How to check KPLC Bill Online

This is one of the most reliable ways to conduct your Kenya power bill inquiry. Using this method, you will get your KPLC balance online.

You can check the KPLC bill online by visiting the Kenya power company online portal where you can enter the first part of your account number in the box written account name below then click submit.

KPLC eBill

It is essential to key in the correct account number and to follow the procedure of sending the message to get a positive response.

NOTE: If you enter the full account number and click submit, you will get the message shown in the above image. Enter the first part of your Account Number only as shown.

Also note that despite the introduction of eBill services, your detailed electricity bill will continue to be dispatched to your postal address.

You should be able to receive an automatic response with your account balance details if you followed the instruction correctly.

There is also a KPLC Android App which you can download from the Android Playstore or IOs for the above functionality and check your KPLC online bill conveniently.

KPLC eBill Statement

To get your KPLC eBill statement, follow the following steps.

  • Use your KPLC account number as the subject of the email
  • Write a blank email to [email protected]
  • You will receive an automated email within minutes with your full statement.

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11 COMMENTS

  1. Comment:I wrote a letter to kplc Eldoret office, requesting to change old metre to token !! They confirmed for the same!! It’s a year now BT no reply!! why!!!?? To get bills is a another problem!!?

  2. Kplc is just a mess the other day someone interfered with our transformer and ended up burning every electronic in the house. I launched a complaint yet no one is responding. Today i have sent texts emails to check the bill and there is no reply. Where exactly do you want us to get help?

  3. I bought tokens via mpesa 3 times but i haven’t recieved two them.. i expected u would send send all at once but you only responded to the last one…its not my first time to go loss like this

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