GOtv Kenya, also known as the home of African television, is one of the leading Digital TV service providers in Kenya. Keep reading through this post to find more information about GOtv Kenya Packages and Prices.
Subscribers for the pay tv service are now relieved after GOtv Kenya slashed its monthly subscription fees in August 2016.
GOtv Kenya Packages and Prices Guide
If you were late in paying the monthly subscription Charges and your decoder fails to reactivate automatically, try one of the following methods to reactivate your decoder.
You can activate your GOtv Kenya decoder by sending an SMS with the word “Reset” to 22688 and waiting for their response or by dialing *423# from your mobile phone and following the user prompts. Ensure your Decoder is powered on.
To activate GOtv Kenya online, Visit their website and log in using your surname or mobile number and IUC number on your decoder as the password. Go to “Clear your error” Tab and select E16 and click on ‘Reset device now’ tab.
Number of GOtv Packages
These are the four GOtv Kenya packages that are available to the various economic classes of Kenyan citizens across the country.
- Max Package for 42 channels of local and international entertainment.
- GOtv Plus package that offers 38 top-quality local and international channels
- Gotv Value for 28 channels and
- Lite packagewhich offers 20 channels
This reduction in price must have been brought by stiff competition which is occasioned by the presence of several players in the market providing cheaper options, and also by a lower uptake from new and existing customers who felt that they were not getting value for money after the price increase.
At present, the price of a GOtv decoder and GOtenna is at Ksh. 1,999. This starter kit comes with a free one-month GOtv Plus subscription.
A new subscriber gets to enjoy 43 local and international channels. After one month, the subscriber is free to choose the package that suits their viewership needs and pocket.
List of GOtv Kenya Packages and Prices 2018
Below is a price table for the different GOtv Kenya Packages Prices:
|Package||Number of Channels||Price Ksh Monthly|
GOtv Kenya 2018 Channels List
Here is a full list of GOtv Kenya channels for GOtv Plus, GOtv Value, and GOtv Lite
|NO.||GOTV PLUS||VALUE||GOTV LITE|
|1||INOORO TV||FAITH||JIM JAM|
|2||TELEMUNDO||E ENTERTAINMENT||E AFRICA|
|5||SONY MAX||AFRICA MAGIC WORLD||AFRO MIX|
|6||DISCOVERY FAMILY||MAISHA MAGIC EAST||FAITH|
|7||MNET MOVIES ZONE||FASHION 1||ISLAM CHANEL|
|8||AFRICA MAGIC EPIC||AFRICA MAGIC EPIC||IMMANUEL TV|
|9||THE AFRICA MAGIC FAMILY||AFRO MIX||NTV|
|10||AFRICA MAGIC WORLD||INOORO TV||KTN|
|11||MAISHA MAGIC EAST||ISLAM CHANEL||CITIZEN|
|12||ZEE WORLD||IMMANUEL TV||KTN NEWS|
|13||FASHION 1||SUPERSPORTS SELECT||K24|
|14||NAT GEO WILD||E AFRICA||ALJAZEERA|
|15||ED CHANNEL||ED CHANNEL||INOORO TV|
|16||VOX AFRICA||SUPERSPORTS BLITZ||SUPERSPORTS BLITZ|
|17||SUPERSPORTS BLITZ||KTN NEWS|
|18||THE SUPERSPORTS 9||K24|
|20||SUPERSPORTS SELECT 2||DISNEY JUNIOR|
|21||E AFRICA||JIM JAM|
GOtv Kenya PayBill Number
Those subscribed to the GOtv Plus have access to more channel categories than those subscribed to the other two. GOtv Lite package payment installment can be monthly, quarterly, or annually.
Various payment methods are offered by GOtv, payments can be made through MPesa (Business No: 423655), Airtel Money (Business name: GOTV), Visa Card, PesaPal, CraftSilicon, or through local banks.
Must Read: Zuku Paybill and Customer Care
GOtv Kenya Eazy Self Service
GOtv provides an online platform dubbed “Easy Self service” though it is still under development. Customers are able to manage their subscription, find nearest GOtv dealers, upgrade/downgrade a subscription, clear errors codes etc.
All this is done online anywhere. Offers customers the self-service option. This way, they can manage their subscriptions online.
How to Change GOTV Kenya Package
If you want to upgrade your GOTV subscription to GOTV plus, SMS ‘UPGRADE IUC NUMBER’ to 22688, or call customer care and request for an upgrade.
If you have not done so, here is a video of how to open your GOtv account and activate your channels, Enjoy.
How to Clear the Gotv Error E-16
GoTV Kenya scrapped away the Free to Air(FTA) subscription and replaced and replaced it with the GoTV Lite package which is Ksh 555 billed quarterly (once every 4 months). At one point I was tired of this and decided to choose a different pay tv service provider.
I remember I purchased the decoder I was told to pay a given amount and after a month or two my decoder will be automatically be converted to FTA. Before I decided to ditch Gotv Kenya, I called them and was told that there is an option to turn my decoder to FTA as they had given this option, instead of paying for what I did not need.
At first, I was told that I had only to pay Ksh1,800 administration fee (I swear, I have no idea what this means), for my decoder to be converted before I can begin watching free to air channels. The thing is that their staff is very reluctant to make the change, but I somehow managed to do it.
How to Convert your GOtv Kenya Decoder
Remember that, even after changing your GoTV decoder from pay TV to FTA, that does not mean that you will stop paying for it. It actually attracts a recurring fee of Ksh 1,800 every year, for purposes they can only describe as maintenance. Nevertheless, I know many people are currently facing the same problem that I had some time back and I would quickly try to help them using a method that worked for me.
In a few simple steps, you should have your GoTV Kenya decoder showing FTA channels, in a few hours. Note that, Apart from local channels, the only other GoTv channels that you will receive are Faith TV, Islam TV and GO Channel.
Before you convert your Gotv Kenya decoder, top up your making payments on the Gotv Kenya Paybill number- 423655. Ksh 1,800 to be exact. Afterwards, you can opt to use their self-care center by dialing *423# and following the voice prompts or you can opt for calling their customer care service on 0711-066-000.
If you only pay and fail to use any of the two options above to contact their customer care, your decoder will not be converted.
Before you make the call, make sure that you have your IUC number, as it is essential to associate your account with the decoder. Converting your decoder should be easy unless you find a customer care agent who is in a very bad mood. Within a short time, your decoder will be showing free to air channels.
Gotv Kenya Self Help – Troubleshooting
- Turn ON your Decoder before you Pay Your monthly subscription.
- Pay Extra amount like Ksh 10 on top of the Monthly Fee.
- In less than 5 minutes, your Account should be updated. If still there is an error message after 10 minutes, try the following to clear error E16, E30, and E17
1st Method – Using USSD
- Have your IUC number ready
- Dial *423# on your phone and select Gotv service option
- Select the Reset option and follow the message prompts
2nd Method – Using SMS Service
Send a message with your IUC number to 22688. Eg “RESET
3rd Method – Using Gotv Eazy Self Service
Visit http://eazy.gotvafrica.com/en/ke/ on your phone or computer browser, sign in using your Mobile number and IUC Number.
4th Method – Call Customer Care
Call 0711 066 555 and follow the self-service prompt voice and guidance. If you have more bundles than Credit, Log into your Twitter account and tweet to @GOtvKenya. (Tweets have a much high response rate than any other methods).
If you happen to be a Facebook fan post on their Facebook page. Don’t Rest until your problem has been resolved.
Clearing the E-16 Error Message on GOTv Kenya Decoder
The e-16 error is normally a reception issue and not payment issue. Check your aerial and adjust it to improve reception. Some people after converting their decoders to FTA got an error message (E016-0 – Service is currently scrambled).
It is very simple to clear this message. Just send an SMS with the word ‘RESET’ followed by a single space and then your IUC number to 22688. For example, if your IUC number is 1234567, your SMS should look this way without the full stop: RESET 1234567.