Here is the complete list of GOtv Packages and prices for 2020. GOtv Kenya, also known as the home of African television, is one of the leading Digital TV service providers in Kenya.
GOtv Packages and prices guide
Here is a detailed GOtv packages and prices guide in Kenya.
If you were late in paying the monthly subscription Charges and your Decoder fails to reactivate automatically, try one of the following methods to reactivate your Decoder.
You can activate your GOtv Kenya Decoder by sending an SMS with the word “Reset” to 22688 and waiting for their response or by dialing *423# from your mobile phone and following the user prompts. Ensure your Decoder is powered on.
To activate GOtv Kenya online, Visit their website and log in using your surname or mobile number and IUC number on your Decoder as the password. Go to “Clear your error” Tab and select E16 and click on the ‘Reset device now’ tab.
Tired of paying for GOtv? Read also, Best Football Streaming Apps.
Number of GOtv Packages
These are the four GOtv Kenya packages that are available to the various economic classes of Kenyan citizens across the country.
- Max Package for 52 channels of local and international entertainment.
- GOtv Plus package that offers 41 top-quality local and international channels
- GOtv Value for 26 channels and
- Lite package which provides 16 channels
This reduction in price must have been brought by stiff competition, which is occasioned by the presence of several players in the market, providing cheaper options.
And more so by a lower uptake from new and existing customers who felt that they were not getting value for money after the price increase.
At present, the price of a GOtv decoder and GOtv Antenna is at Ksh. 1,999. This starter kit comes with a free one-month GOtv Plus subscription.
A new subscriber gets to enjoy 43 local and international channels. After one month, the subscriber is free to choose the package that suits their viewership needs and pocket.
You may also like Dstv Kenya packages and Prices.
New List of GOtv packages and prices
Below is a price table for the different GOtv Kenya Packages Prices Updated on 1st September 2020:
| Package | Number of Channels | Price Ksh Monthly |
| GOtv Max | 52 | 1050.00 |
| GOtv Plus | 41 | 799.00 |
| GOtv Value | 26 | 499.00 |
| GOtv Lite (Monthly) | 18 | 250.00 |
| GOtv Lite (annual) | 15 | 1500.00 (Annually) |
| GOtv Lite (Quarterly) | 16 | 600.00 (Quarterly) |
GOtv Kenya 2020 Channels List
Here is a full list of GOtv Kenya channels for GOtv Plus, GOtv Value, and GOtv Lite
| NO. | GOTV PLUS | VALUE | GOTV LITE |
| 1 | INOORO TV | FAITH | JIM JAM |
| 2 | TELEMUNDO | E ENTERTAINMENT | E AFRICA |
| 3 | E ENTERTAINMENT | SONY | EBR |
| 4 | SONY | SONY MAX | KBC |
| 5 | SONY MAX | AFRICA MAGIC WORLD | AFRO MIX |
| 6 | DISCOVERY FAMILY | MAISHA MAGIC EAST | FAITH |
| 7 | MNET MOVIES ZONE | FASHION 1 | ISLAM CHANEL |
| 8 | AFRICA MAGIC EPIC | AFRICA MAGIC EPIC | IMMANUEL TV |
| 9 | THE AFRICA MAGIC FAMILY | AFRO MIX | NTV |
| 10 | AFRICA MAGIC WORLD | INOORO TV | KTN |
| 11 | MAISHA MAGIC EAST | ISLAM CHANEL | CITIZEN |
| 12 | ZEE WORLD | IMMANUEL TV | KTN NEWS |
| 13 | FASHION 1 | SUPERSPORTS SELECT | K24 |
| 14 | NAT GEO WILD | E AFRICA | ALJAZEERA |
| 15 | ED CHANNEL | ED CHANNEL | INOORO TV |
| 16 | VOX AFRICA | SUPERSPORTS BLITZ | SUPERSPORTS BLITZ |
| 17 | SUPERSPORTS BLITZ | KTN NEWS | |
| 18 | THE SUPERSPORTS 9 | K24 | |
| 19 | SUPERSPORTS SELECT | NICKELODEON | |
| 20 | SUPERSPORTS SELECT 2 | DISNEY JUNIOR | |
| 21 | E AFRICA | JIM JAM | |
| 22 | EBR | EBR | |
| 23 | KBC | KBC | |
| 24 | NTV | NTV | |
| 25 | KTN | KTN | |
| 26 | CITIZEN | CITIZEN | |
| 27 | KTN NEWS | ALJAZEERA | |
| 28 | K24 | ||
| 29 | NICKELODEON | ||
| 30 | DISNEY JUNIOR | ||
| 31 | JIM JAM | ||
| 32 | MTV BASE | ||
| 33 | AFRO MIX | ||
| 34 | FAITH | ||
| 35 | ISLAM CHANEL | ||
| 36 | IMMANUEL TV | ||
| 37 | CNN | ||
| 38 | ALJAZEERA | ||
| 39 | SUPERSPORT 5 | ||
| 40 | SUPERSPORT 7 | ||
| 41 | SUPERSPORT 12 |
GOtv Kenya Pay Bill Number
Those subscribed to the GOtv Plus have access to more channel categories than those subscribed to the other two. GOtv Lite package payment instalment can be monthly, quarterly, or annually.
GOtv offers various payment methods; payments can be made through M-Pesa (Business No: 423655), Airtel Money (Business name: GOtv), Visa Card, PesaPal, Craft Silicon, or through local banks.
Must Read: Zuku Pay Bill and Customer Care
GOtv Kenya Eazy Self Service
GOtv provides an online platform dubbed “Easy Self service,” though it is still under development. Customers can manage their subscription, find nearest GOtv dealers, upgrade/downgrade a subscription, clear error codes, etc.
All this is done online anywhere. Offers customers the self-service option. This way, they can manage their subscriptions online.
How to Change GOtv Package
Here is how to change Gotv package:
If you want to upgrade your GOtv subscription to GOtv Plus, SMS’ UPGRADE IUC NUMBER’ to 22688, or call customer care and request for an upgrade.
If you have not done so, here is a video of how to open your GOtv account and activate your channels, Enjoy.
How to Clear the GOtv Error E-16
GoTV Kenya scrapped away the Free to Air(FTA) subscription and replaced and replaced it with the GoTV Lite package, which is Ksh 555 billed quarterly (once every four months).
At one point, I was tired of this and decided to choose a different pay-tv service provider.
I remember I purchased a GOtv decoder and was told to pay a given amount, and then after a month or two, my Decoder will be automatically be converted to FTA.
Before I decided to ditch GOtv Kenya, I called them and was told that there is an option to turn my Decoder to FTA as they had given this option, instead of paying for what I did not need.
At first, I was told that I had only to pay the Ksh1,800 administration fee (I swear, I have no idea what this means), for my Decoder to be converted before I can begin watching free to air channels. The thing is that their staff is very reluctant to make the change, but I somehow managed to do it.
How to Convert your GOtv Kenya Decoder
Remember that, even after changing your GoTV decoder from pay-TV to FTA, that does not mean that you will stop paying for it.
It attracts a recurring fee of Ksh 1,800 every year, for purposes they can only describe as maintenance.
Nevertheless, I know many people are currently facing the same problem that I had some time back, and I would quickly try to help them using a method that worked for me.
In a few simple steps, you should have your GoTV Kenya decoder showing FTA channels, in a few hours.
Note that, Apart from local channels, the only other GoTv channels that you will receive are Faith TV, Islam TV, and GO Channel.
Before you convert your GOtv Kenya decoder, top up your making payments on the GOtv Kenya Paybill number- 423655. Ksh 1,800 to be exact.
Afterwards, you can opt to use their self-care centre by dialling *423# and following the voice prompts, or you can choose to call their customer care service on 0711-066-000.
If you only pay and fail to use any of the two options above to contact their customer care, your Decoder will not be converted.
Before you make the call, make sure that you have your IUC number, as it is essential to associate your account with the Decoder.
Converting your Decoder should be easy unless you find a customer care agent who is in a terrible mood. Within a short time, your Decoder will be showing free to air channels.
GOtv Kenya Self Help – Troubleshooting
Related: GOTV Customer Care contacts: Phone number for Errors E16, E-017
Note:
- Turn ON your Decoder before you Pay Your monthly subscription.
- Pay Extra amount like Ksh 10 on top of the Monthly Fee.
- In less than 5 minutes, your account should be updated. If still there is an error message after 10 minutes, try the following to clear error E16, E30, and E17
1st Method – Using USSD
- Have your IUC number ready
- Dial *423# on your phone and select GOtv service option
- Select the Reset option and follow the message prompts
2nd Method – Using SMS Service
Send a message with your IUC number to 22688. E.g. “RESET
2016807865”
3rd Method – Using GOtv Eazy Self Service
Visit http://eazy.gotvafrica.com/en/ke/ on your phone or computer browser, sign in using your Mobile number, and IUC Number.
4th Method – Call Customer Care
Call 0711 066 555 and follow the self-service prompt voice and guidance. If you have more bundles than Credit, Log into your Twitter account and tweet to @GOtvKenya. (Tweets have a much high response rate than any other methods).
If you happen to be a Facebook fan post on their Facebook page, don’t rest until your problem has been resolved.
Clearing the E-16 Error Message on GOTv Kenya Decoder
The E-16 error is usually a reception issue and not a payment issue. Check your aerial and adjust it to improve reception.
Some people, after converting their decoders to FTA, got an error message (E016-0 – Service is currently scrambled).
Clearing this message is straightforward. Just send an SMS with the word ‘RESET’ followed by a single space and then your IUC number to 22688.
For example, if your IUC number is 1234567, your SMS should look this way without the full stop: RESET 1234567.
My account no is 2017066696.
I paid on 1st for the gotv plus and am enable to watch any channel.
Its telling my decoder expired.
Whats going on kindly assist
Just surprised to see a number of channels listed above on Gotv plus like sonny max,almost all the super sport channels like 5,7,12,and 9 not working on this package and i always pay for it.
Kindly advice what to do or are these pop up channels which i don’t usually see them pop up.
Thanks,
i usually pay for tv plus bt the only channels i can access is 5,9,16,93,95 and with alot of error codes i think gOtv Is not the best nowdays
Hi paid my gotv ad they are not showing 2018534598
Hi its me Bakari ive just bought my first Gotv and its not showing any channels pls advice!
Hi, no CNN on my Gotv Plus. Any help 2018632565
There is no nageo Chanel on my Gitv plus package. Plse help 2017778365
Call 0727493810
I normally pay ksh. 699 on 4th of every month. But today i got a text notification that i still need to top up 50 for my account ( 2017730655) to be reconnected. why?
I have been paying gotvplus but the signal for channels 30 31 32 33 is very weak from this month I will pay gotv value
why 749 inplace of 699? what has changed and majority of your channels dont show!
I also have the same question.
Why am i asked to pay 1229 and i usually pay 749 for gotv plus makes no sense 2014352256
hi, I normally pay for the value pack at Ksh 470 now am being told to add Ksh 29!!! what is happening here? please advise, another thing am surprised to see the list of channels am supposed to be enjoying like Sony and Sony max of which am not able to access kindly advise on that too… my (IUC No. is 2015890476)
Av a problem I paid 700and I got msg to top up 49.idid but nt showing why.. I cu2017583443
have you increased your charges for gotv value from ksh.470.00 to ksh.499.00, got message from
to pay ksh.499.00 for the month of April , kindly advise
Hi
I just paid for my gotv back in shagz and its not showing since yesterday.
What could be the problem.
My account no is 2017066696
Hi, I have been paying for gotv light and I want to start paying for gotv maxi…..would you please send me the account no.for that. My iuc no.is 2018677093
Does anybody here care to answer to any of the issues raised????
Tafadhali Gotv, lower the prices plz. Why do you behave like this? instead of giving us some breathing space you sqeeze it so bardly. Though I’ve not intended to quit GOtv, but now it may come in my thought. Or is the 100 bob airtime your gave sometimes back. I think i’m ready to give you guys the a100 , so long as the previous rate stands.
It is very annoying to just increase the charges out of the blues …and not inform the customers are you trying to be KPLC?
This is not fare, how can you increase the rates and you don’t inform your clients?
So, the Gotv Plus package price has increased to 500 per month. Yet, the same BORING channels is what we are treated to! Maisha magic shows Vasrhita and Auntie boss for a whole afternoon! There is only one African channel which only shows Nigeria movies full of spiritualism. NOT even one movie channel included. For the same price on other decoders, i am sure i would find better entertainment.
upgrade my GOTV to the latest subscription ID NO .22727318
Av paid ma gotv ksh 470 bt upto now I have seen no changes ICU NO.7017608591
I just can’t see some of the channels you listed for 2018..what is happening..
My decoder has not been showing any thing since 14/5/2018. My IUC 2017191793. What is the problem.
i usually make a n annual payment but cant get this option
Kindly activate my gotv, iuc 7018875178
have been paying sh.699 every manth but last month i got your message to top another sh.50……why??…… and yet i am not receiving other channel’s signal e.g suppersport 36….plz helep me….iuc no. 2018786924
i have paid 699Kshs for the GoTv plus but am yet to see all the channels which are in this package.My IUC No is 2018955060
No ANSWER to all above questions …or anybody answered pliz….am peased OFF WITH GO TV
Do this guys has telephone NO.
Hi why do you keep increasing your charges with no reason?????
i paid 1500 on 2 Jan and decorder wet off June 1 why ?
Hi kev I have a problem since today morning I can’t access any channels I tho I haven’t paid cause on my screen it showed subscription expired ,I have topped up to 799 but the problem is the same ,so help me please access my favorite channels my IUC no is 2018573626 please I wi be great ful if you help.
I have the same problem with the plus package. They always ask you to add another 49/- on top of 699/- Why were we not informed of the increased amount, and yet Sony, Sony Max and others are always scrambled!!!
Please activate acct 2017730727 ? 27722389
Iam not happy with gotv they ask you to pay and don’t get what you pay for, I guess I should look for another company
Are you sure the listed channels are in GOTV plus or am Using Gotv Minus?
Have played sh260 to my gotv account number 4624045340 bt it hasnt open any channel yet activate for me
GoTv, r u a government project, squeezing every coin from us in wateva way u feel like? So not fair.
0711066000 Sharing ur grievances on this site wunt work,they dont give a dime for you concerns, to them its just business, call then, it is expenaive buh atleast ul talk to one of them, and share ur grievances. Somethng tells me they wunt even react.Go tv nowdays is worse than kplc, mara the ariel keeps losing signal, packages wth less chanels than they r suposd to have, increasd prices for no reason, if any of u is reading this just know tht u guys suck. Am done wth gotv
Victor Ombati Makori I used to pay 699 but last month I was told to pay 749 which I paid this month on 16 th have paid 749 but all am seeing is error codes , can you plz do something about it and through the comments am seeing you loosing it somewhere. that game has to stop
i paid 470 this months subscription and didint get sony max,sony,nat geo,geo family,viasat life…kindly update the prices and channels cz everytime i call you give different stories…am just tired of complaining plz
My account is 2017140817. I am on GTV PLUS but in June 2018 I was charged 749/- then in July 2018 I was charged 1,299/-. I wonder why? Was there an increase of subscription fee? I am now thinking of switching off GTV and moving to a better service provider. Please sort out by: 1.) Refund of overpaid amounts 50/- + 600/- = 650/- 2.) Correcting the situation so that I can now pay the normal 699/-.
I pay my decoder yesterday but noting show
Am Wilfred, my GoTv decoder has stopped definitely from show all channels for reasons that still remains unknown. Yersterday i called one of your consultant at 9.45Pm and after explaining my complains she cut off my call without giving me lasting solution.
My complain that i launched was that, sometimes back i visited Multichoice center at westland, and i paid one-off payment of Free to Air amount Totaling Ksh:3600.00 and i was given a certificate i.e back 2015. I was assured i will Never pay any amount to the rest of my life watching Free to air.
So its to my surprise i have been not subscribing to any bouquet until recently when message popped on my Tv screen showing that World cup and other offers has ended on 1st-09-2018 and error E-16 displayed.
Kindly find out and inform to me what has transpired and i need immediate solution.
My mobile No:0725593082
Very much bitter about thing called gotv… Every time you make a payment they don’t activate your account unless you contact them…and in return you are being asked silly questions… ie your mobile number..
For months now I have been paying for gotv plus which was 699 and now 749,reasons I don’t know because I can’t see any changes,so my question is,previously Sony max amongst other channels are not showing what could b the problem
Upgrade IUC 2017092654.I paid last month till now it has not upgraded
Hi whats happening with gotv, are they thieves, why pay for something that doesnt appear on my screen, have paid for gotv plus but i cnt watch any supersports channel.plz help me before i take this thing to coart, my iuc number is 4624068166
Most of time my GoTv keeps on searching……wat might be issue???
ensure your signal strength is above 80%
remember gotv has transmission sites so its important to ensure that you align your antenna towards the respective transmission sites
thirdly,ensure that the cable that runs from the antenna to the decorder is tightly fixed just to ensure there is no hindrance in terms of flow.
Thanks Patricia
morning, i paid 470/= my Go tv value package yesterday evening till now my decoder is yet to activate the channels. kindly activate.
I had send my comment earlier for payment of 470/= Go TV Value, the IUC no. is 4620885606
ICU no 2009363422 paid on 1 dec 595 quartely but has not been activated
please activate my decorder icu 2009363422 i hv paid 595
Please clear error 2014322113 paid ksh499 on 23 Dec
Go TV sucks nkt
This Gotv thing is a scrap..Why charge a lot of money since there are FTA at a lower price of even 1k…Am going for it now…NO more Gotv….
Have paid for 2016882872 pleas connect
Am new in gotv but am so sorry to you poor people if this is what goTv behaves. wish am somewhere else.
why doesn’t goTv respond on this platform? if at all they are serious with clients then they need to style up or else I detour.
It can be done, play your part.
I have been paying since Dec but no signal IUC no. 2017851767
gotv has become cumbersome to an extent that we can’t pay it no more this issue of quarterly subscription you have played us until now we have gone for bamba and star times please understand your clients despite your channels you offer to us
Comment:I fail to understand y everybody quarrel on ur services please do something bure tunahama soon
Why r u promising pple that you will upgrade gotv value to gotv plus.i paid and no change.u said it’s within 48hrs n nw it’s 3days since.be sincere to your customers.
jus buy some bundles and a smart tv you don need crap.
Why not show tennis that is going on from 26 to 9
My GoTv is not showing all the channels, as at today morning. They are missing yet was alright yesterday night. Is there a problem?
thanks gotv customer customer care 4 responding to my problem imediatly as for me i give 5tars
Comment: please help me I have paid today on gotv iuc 7017621011 and it is not showing any channel
upgrade 2018550812 ,want to shift from lite to value
Why not avail Edu Tv under GoTV Value Bouquet
Hae 2015973904, paid a day a go and still waiting for upgrade till now. Under 07237383_7.
Gotv is not the best nowadays. Very boring channels, error messages and channels that don’t work in that package
How much does it cost for a first time Gotv purchase…as in when buying the decoder and the antenna?
Hey,have paid for GOtV plus 749… No supersport channel am supposed to view?? All are suspended
Hey,have paid for GOtV plus 749… No supersport channel am supposed to view?? All are suspended IUC:7032174175
What the hell is happening to go TV.
Why are u lying about the super sport channels on go TV plus.
And for heaven sake.pls ansa our questions
You cant just increase the charges and provide select one to five, we need to watch all matches. As you increase your charges upgrade the chanels
Why is GO TV increasing package by September 2020? Why and currently Kenyans are in hard times of economy
Why increase the price
What are they new changes in go TV plus cos am some channels?
Why do you remove fox live from govt and already u have increased the price.
Plz am trying to upgrade to gotv value already I have paid my subscriptions but it’s hectic IC no. is 2017324861
GoTV guys pls answer customers questions coz ee need each other.No company can survivr on its own without good pR nd targets and gocus..this is what aild zuku coz you spend aloy of money calling customer care..watch out