New GOtv Kenya Packages, Channels and Prices (2020 Update)

Here is the complete list of GOtv Packages and prices for 2020. GOtv Kenya, also known as the home of African television, is one of the leading Digital TV service providers in Kenya.

GOtv Packages and prices guide

Here is a detailed GOtv packages and prices guide in Kenya.

If you were late in paying the monthly subscription Charges and your Decoder fails to reactivate automatically, try one of the following methods to reactivate your Decoder.

You can activate your GOtv Kenya Decoder by sending an SMS with the word “Reset” to 22688 and waiting for their response or by dialling *423#  from your mobile phone and following the user prompts. Ensure your Decoder is powered on.

To activate GOtv Kenya online, Visit their website and log in using your surname or mobile number and IUC number on your Decoder as the password. Go to “Clear your error” Tab and select E16 and click on the ‘Reset device now’ tab.

Tired of paying for GOtv? Read also, Top 5 Best Free Football Streaming Apps in Kenya.

Number of GOtv Packages

These are the four GOtv Kenya packages that are available to the various economic classes of Kenyan citizens across the country.

  1. Max Package for 52 channels of local and international entertainment.
  2. GOtv Plus package that offers 41 top-quality local and international channels
  3. GOtv Value for 26 channels and
  4. Lite package which provides 16 channels

This reduction in price must have been brought by stiff competition, which is occasioned by the presence of several players in the market, providing cheaper options.

And more so by a lower uptake from new and existing customers who felt that they were not getting value for money after the price increase.

At present, the price of a GOtv decoder and GOtv Antenna is at Ksh. 1,999. This starter kit comes with a free one-month GOtv Plus subscription.

A new subscriber gets to enjoy 43 local and international channels. After one month, the subscriber is free to choose the package that suits their viewership needs and pocket.

You may also like Dstv Kenya packages and Prices.

New List of GOtv packages and prices

Below is a price table for the different GOtv Kenya Packages Prices Updated on 1st September 2020:

PackageNumber of ChannelsPrice Ksh Monthly
GOtv Max521050.00
GOtv Plus41799.00
GOtv Value26499.00
GOtv Lite (Monthly)18250.00
GOtv Lite (annual)151500.00 (Annually)
GOtv Lite (Quarterly)16600.00 (Quarterly)

GOtv Kenya 2020 Channels List

Here is a full list of GOtv Kenya channels for GOtv Plus, GOtv Value, and GOtv Lite

NO.GOTV PLUS VALUEGOTV LITE 
1INOORO TVFAITHJIM JAM
2TELEMUNDOE ENTERTAINMENTE AFRICA
3E ENTERTAINMENTSONYEBR
4SONYSONY MAXKBC
5SONY MAXAFRICA MAGIC WORLDAFRO MIX
6DISCOVERY FAMILYMAISHA MAGIC EASTFAITH
7MNET MOVIES ZONEFASHION 1ISLAM CHANEL
8AFRICA MAGIC EPICAFRICA MAGIC EPICIMMANUEL TV
9THE AFRICA MAGIC FAMILYAFRO MIXNTV
10AFRICA MAGIC WORLDINOORO TVKTN
11MAISHA MAGIC EASTISLAM CHANELCITIZEN
12ZEE WORLDIMMANUEL TVKTN NEWS
13FASHION 1SUPERSPORTS SELECTK24
14NAT GEO WILDE AFRICAALJAZEERA
15ED CHANNELED CHANNEL INOORO TV
16VOX AFRICASUPERSPORTS BLITZSUPERSPORTS BLITZ
17SUPERSPORTS BLITZKTN NEWS
18THE SUPERSPORTS 9K24
19SUPERSPORTS SELECTNICKELODEON
20SUPERSPORTS SELECT 2DISNEY JUNIOR
21E AFRICAJIM JAM
22EBREBR
23KBCKBC
24NTVNTV
25KTNKTN
26CITIZENCITIZEN
27KTN NEWSALJAZEERA
28K24
29NICKELODEON
30DISNEY JUNIOR
31JIM JAM
32MTV BASE
33AFRO MIX
34FAITH
35ISLAM CHANEL
36IMMANUEL TV
37CNN
38ALJAZEERA
39SUPERSPORT 5
40SUPERSPORT 7
41SUPERSPORT 12

GOtv Kenya Pay Bill Number

Those subscribed to the GOtv Plus have access to more channel categories than those subscribed to the other two. GOtv Lite package payment instalment can be monthly, quarterly, or annually.

GOtv offers various payment methods; payments can be made through M-Pesa (Business No: 423655), Airtel Money (Business name: GOtv), Visa Card, PesaPal, Craft Silicon, or through local banks.

Must Read: Zuku Pay Bill and Customer Care

GOtv Kenya Eazy Self Service

GOtv provides an online platform dubbed “Easy Self service,” though it is still under development. Customers can manage their subscription, find nearest GOtv dealers, upgrade/downgrade a subscription, clear error codes, etc.

All this is done online anywhere. Offers customers the self-service option. This way, they can manage their subscriptions online.

How to Change GOtv Package

Here is how to change Gotv package:

If you want to upgrade your GOtv subscription to GOtv Plus, SMS’ UPGRADE IUC NUMBER’ to 22688, or call customer care and request for an upgrade.

If you have not done so, here is a video of how to open your GOtv account and activate your channels, Enjoy.

How to Clear the GOtv Error E-16

GoTV Kenya scrapped away the Free to Air(FTA) subscription and replaced and replaced it with the GoTV Lite package, which is Ksh 555 billed quarterly (once every four months).

At one point, I was tired of this and decided to choose a different pay-tv service provider.

I remember I purchased a GOtv decoder and was told to pay a given amount, and then after a month or two, my Decoder will be automatically be converted to FTA.

Before I decided to ditch GOtv Kenya, I called them and was told that there is an option to turn my Decoder to FTA as they had given this option, instead of paying for what I did not need.

At first, I was told that I had only to pay the Ksh1,800 administration fee (I swear, I have no idea what this means), for my Decoder to be converted before I can begin watching free to air channels. The thing is that their staff is very reluctant to make the change, but I somehow managed to do it.

How to Convert your GOtv Kenya Decoder

Remember that, even after changing your GoTV decoder from pay-TV to FTA, that does not mean that you will stop paying for it.

It attracts a recurring fee of Ksh 1,800 every year, for purposes they can only describe as maintenance.

Nevertheless, I know many people are currently facing the same problem that I had some time back, and I would quickly try to help them using a method that worked for me.

In a few simple steps, you should have your GoTV Kenya decoder showing FTA channels, in a few hours.

Note that, Apart from local channels, the only other GoTv channels that you will receive are Faith TV, Islam TV, and GO Channel.

Before you convert your GOtv Kenya decoder, top up your making payments on the GOtv Kenya Paybill number- 423655. Ksh 1,800 to be exact.

Afterwards, you can opt to use their self-care centre by dialling *423# and following the voice prompts, or you can choose to call their customer care service on 0711-066-000.

If you only pay and fail to use any of the two options above to contact their customer care, your Decoder will not be converted.

Before you make the call, make sure that you have your IUC number, as it is essential to associate your account with the Decoder.

Converting your Decoder should be easy unless you find a customer care agent who is in a terrible mood. Within a short time, your Decoder will be showing free to air channels.

GOtv Kenya Self Help – Troubleshooting

Related: GOTV Customer Care contacts: Phone number for Errors E16, E-017

Note:

  1. Turn ON your Decoder before you Pay Your monthly subscription.
  2. Pay Extra amount like Ksh 10 on top of the Monthly Fee.
  3. In less than 5 minutes, your account should be updated. If still there is an error message after 10 minutes, try the following to clear error E16, E30, and E17

1st Method – Using USSD

  • Have your IUC number ready
  • Dial *423# on your phone and select GOtv service option
  • Select the Reset option and follow the message prompts

2nd Method – Using SMS Service

Send a message with your IUC number to 22688. E.g. “RESET
2016807865”

3rd Method – Using GOtv Eazy Self Service

Visit http://eazy.gotvafrica.com/en/ke/ on your phone or computer browser, sign in using your Mobile number, and IUC Number.

4th Method – Call Customer Care

Call 0711 066 555 and follow the self-service prompt voice and guidance. If you have more bundles than Credit, Log into your Twitter account and tweet to @GOtvKenya. (Tweets have a much high response rate than any other methods).

If you happen to be a Facebook fan post on their Facebook page, don’t rest until your problem has been resolved.

Clearing the E-16 Error Message on GOTv Kenya Decoder

The E-16 error is usually a reception issue and not a payment issue. Check your aerial and adjust it to improve reception.

Some people, after converting their decoders to FTA, got an error message (E016-0 – Service is currently scrambled).

Clearing this message is straightforward. Just send an SMS with the word ‘RESET’ followed by a single space and then your IUC number to 22688.

For example, if your IUC number is 1234567, your SMS should look this way without the full stop: RESET 1234567.

Rafa'elhttps://urbankenyans.com/
Raf'ael is an influencer on matters Kenya and digital. Living in Nairobi Kenya, he likes coffee when it is cold.

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