KASNEB Contacts: How to contact KASNEB


Here are the KASNEB contacts. In this blog, we’ll show how to contact KASNEB in a fast and effective way just in case you’ve made purchases online and need some clarification.

You can contact KASNEB on different platforms, but which is the fastest way to reach them. Usually, when contacting KASNEB, it takes up to two days to get feedback.

However, there is a fast and easier way to reach them and get your issue resolved. Let’s find out below, which method is the best.

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KASNEB Contacts: How to Contact KASNEB

KASNEB came up with a unified system through which you can use to channel your compliments and complaints and also do any of the following;

  • Make general inquiries
  • Book an exam
  • You need to renew your registration
  • General information about fee payment
  • Student registration
  • Examination entry

You can contact KASNEB through the following platforms.

  1. Through their contacts us webpage – This method requires you to answer a few questions and fill a form online.
  2. Via their official Twitter handle KASNEB Official.
  3. Their Facebook page. Just open their page and use the Message feature on the Page.
  4. Customer Care agents via the phone number: 020 2712640and 020 2712828.
  5. Via Email- This is for official purposes and also for feature reference.

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Here are some of KASNEB email addresses:

  1. [email protected]  – Use this email for general inquiries
  2. [email protected] – This is used for complaints purposes, I guess no one has time to read.

So, which is the best option among the 5? Well, it depends on your personality. If you’re the impatient type, I would strongly recommend you to directly call their customer care center. But, I would also advise you to simply use the twitter handle.

The reason for this choice is that your message will be well understood because it’s short and precise to the point. i.e What’s your problem? As compared to making a phone call.

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You can also visit KASNEB counters at any of the below Huduma Centres if you don’t want to waste time with the digital method.

KASNEB Huduma center offices

  • GPO, Nairobi
  • Kibera, Nairobi
  • Makadara, Nairobi
  • Mombasa
  • Meru
  • Kisii
  • Nyeri
  • Kisumu
  • Eldoret

It is that simple? If you have any queries or complains, use the above methods to contact KASNEB and they will respond in a short while.

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