The Safaricom home Fibre is part of the ISP division of Safaricom PLC. It provides fiber-to-the-premises service in Kenya, providing broadband Internet and IPTV to major cities and remote towns/locations
Safaricom revealed that they would be connecting households with fiber internet, people were anxious to know how good the service would be compared to ZUKU and other home internet providers in major urban areas.
Safaricom Home Fibre Coverage Areas
Since the project started, Safaricom claims to have laid over 5000 kilometers of internet cable and connected over 140,000 homes. The safaricom home fibre coverage areas include Nairobi, Thika, Mombasa, Nakuru, Kisumu, Eldoret, Kakamega, Nanyuki, Machakos, and Kisii.
The Safaricom home Internet unit was formed in May last year. It delivers fiber and other technologies to subscribers’ houses across the country.
“We have also connected 1,800 commercial buildings with the Internet,” said Safaricom Chief Financial Officer Sateesh Kamath.
The Internet service encourages customers to use more data through value-added services and smart home technologies.
Why Safaricom Home Fibre
The growing subscription of on-demand services like Iflix and Netflix which allow people to stream live programmes and more people opting to work from home has led to increased demand for Internet connectivity in residential buildings.
Safaricom has also signed deals with video streaming service providers such as Showmax and Kwesé, heightening the rising demand for home Internet.
In January the telco cut mobile data charges for its Internet-enabled digital television decoders by 53 percent. This was in a bid to beat the competition in the home Internet space.
The set-top boxes, launched in 2015, were silently re-launched last November. This is two years after they were pulled out for an upgrade. Sales had flattened at 1,500 devices in the first seven months.
Although the demand is still high, the home Internet is growing very fast in Kenya. Many companies including Safaricom, Access Kenya, Zuku, Jamii Telecom, and Telkom Kenya are trying to Grab their Market Share.
Safaricom’s main competitor in the fiber to the home is Zuku which has a very popular triple-play product that combines internet, telephone, and TV.
It is rumored that Safaricom might launch a new version of the Safaricom Big Box. It will be equipped with streaming support, which would help it in its quest to gain a market share.
Safaricom Home Fibre Packages
There are 4 Safaricom Home Fibre packages designed to meet your everyday work, education and entertainment needs.
Customers have a choice of different Fibre to Home internet packages starting from as low as Kshs2,500 per month with speeds of 5Mbps to Kshs 9,999 at 40 Mbps per month.
| Package | Speed | Monthly Cost | Validity Period |
| Bronze | 5mbps | 2,900/- | 30 Days |
| Silver | 10mbps | 3,999/- | 30 Days |
| Gold | 20mbps | 5,699/- | 30 Days |
| Platinum | 40mbps | 11,499/- | 30 Days |
Read also about Zuku home fiber
How to Get Safaricom Home Fiber Connection
To ger Safaricom home fiber connection
- Dial *400# on your Safaricom line
- Select the “Get Safaricom Home Fibre”
- Follow the automated SIM prompts to make an application.
- Wait for a call from the Safaricom home fiber team for account opening.
- In case you are stuck, contact Safaricom for further assistance.
You will receive a call from Safaricom within 48 hours of your application. The Safaricom team will create an account for you and you will be advised to make payment to your account. Your connection will be set up within 48 hours after payment.
Once registered, you will be given a router and access to credentials. They will enable you to have both Wireless and LAN access, with no installation charges. You only have to pay for the month you are subscribed to.
Remember to always stay connected. Stay in touch. Connect your home and Discover what you can do with Safaricom Home Fibre
