Safaricom Shops – Locations, Services, And Updates

Updated on May 2, 2024 – Added new Safaricom Shop locations, updated contact info, corrected location details, and removed outdated info. All Safaricom Shop listings have been thoroughly reviewed and updated for accuracy.

Safaricom Shops offers customer service, access to Mpesa statements, and great deals on smartphones, laptops, and accessories. For detailed information about their products, promotions, and terms of service, visit Safaricom’s official website.

Safaricom Shops In Nairobi Province

  1. Nairobi CBD Safaricom Shop
  2. Westlands Safaricom Shop
  3. Parklands Safaricom Shop
  4. Kasarani Safaricom Shop
  5. Lang’ata Safaricom Shop
  6. Embakasi Safaricom Shop
  7. CBD – Moi Avenue Safaricom Shop
  8. CBD – I & M Building Safaricom Shop
    • Address: I & M Towers, Ground Floor, Kenyatta Avenue, Nairobi
    • Contact: +254 722 003290
    • Email: I&
  9. CBD – Kimathi Street Safaricom Shop
  10. CBD – Aga Khan Walk Safaricom Shop
    • Address: Tricom Technologies Limited, Aga Khan Walk Opp. Co-operative Bank, NHC Building, Opp Coop Bank
    • Contact: Not provided
    • Email: Not provided
  11. CBD – Nakumatt Mega Safaricom Shop

Safaricom Shops In Coast Province

  1. Mombasa CBD Safaricom Shop
  2. Nyali Safaricom Shop
  3. Changamwe Safaricom Shop
  4. Likoni Safaricom Shop
  5. Malindi Safaricom Shop
  6. Kilifi Safaricom Shop
  7. Lamu Safaricom Shop
  8. Diani Beach Safaricom Shop
  9. Voi Safaricom Shop
  10. Taveta Safaricom Shop
  11. Kilindini Safaricom Shop
  12. Mtwapa Safaricom Shop
  13. Shanzu Safaricom Shop

Safaricom Shops In Rift Valley Province

  1. Nakuru CBD Safaricom Shop
  2. Eldoret CBD Safaricom Shop
  3. Kericho Safaricom Shop
  4. Bomet Safaricom Shop
  5. Nandi Hills Safaricom Shop
  6. Kapsabet Safaricom Shop
  7. Naivasha Safaricom Shop
  8. Baringo Safaricom Shop
  9. Kericho Road Safaricom Shop
  10. Kisii Safaricom Shop
  11. Kitale Safaricom Shop
  12. Kericho Road Safaricom Shop

Safaricom Shops In Central Province

  1. Nyeri CBD Safaricom Shop
  2. Nanyuki Safaricom Shop
  3. Karatina Safaricom Shop
  4. Embu Safaricom Shop
  5. Murang’a Safaricom Shop
  6. Thika CBD Safaricom Shop
  7. Karatina Road Safaricom Shop
  8. Githunguri Safaricom Shop
  9. Kangema Safaricom Shop
  10. Kiambu Safaricom Shop
  11. Embu Road Safaricom Shop
  12. Murang’a Road Safaricom Shop

Safaricom Shops In Western Province

  1. Kakamega CBD Safaricom Shop
  2. Kisumu CBD Safaricom Shop
  3. Bungoma Safaricom Shop
  4. Busia Safaricom Shop
  5. Webuye Safaricom Shop
  6. Lugari Safaricom Shop
  7. Kakamega Road Safaricom Shop
  8. Malaba Safaricom Shop
  9. Nambale Safaricom Shop
  10. Kimilili Safaricom Shop
  11. Khwisero Safaricom Shop
  12. Matungu Safaricom Shop

Safaricom Shops In Eastern Province

  1. Machakos CBD Safaricom Shop
  2. Kitui Safaricom Shop
  3. Mwingi Safaricom Shop
  4. Embu CBD Safaricom Shop
  5. Isiolo Safaricom Shop
  6. Marsabit Safaricom Shop
  7. Makueni Safaricom Shop
  8. Garissa CBD Safaricom Shop
  9. Wajir Safaricom Shop
  10. Marsabit Road Safaricom Shop
  11. Tana River Safaricom Shop
  12. Meru CBD Safaricom Shop

Safaricom Shops In Nyanza Province

  1. Kisii CBD Safaricom Shop
  2. Homa Bay Safaricom Shop
  3. Migori Safaricom Shop
  4. Siaya Safaricom Shop
  5. Nyamira Safaricom Shop
  6. Bondo Safaricom Shop
  7. Kericho CBD Safaricom Shop

Safaricom Shops In North Eastern Province

  1. Garissa Town
  • Address: Jihan Centre, Along Harambee Road
  • Email:

2. Isiolo Town

  • Address: Main Isiolo Highway, Near KCB Branch

Services Offered At Safaricom Shops

Safaricom Shops are renowned for their comprehensive range of services, catering to the diverse needs of customers across Kenya. Whether you’re looking to top up your airtime, purchase a new device, or manage your M-PESA transactions, Safaricom Shops are your one-stop destination for all things telecom-related.

1. SIM Card Registration and Activation

At Safaricom Shops, you can easily register and activate your SIM card. The knowledgeable staff will guide you through the process, ensuring compliance with regulatory requirements and seamless connectivity.

2. Airtime and Data Purchases

Need to recharge your airtime or data bundle? Safaricom Shops offer convenient options for topping up your account, whether it’s for voice calls, SMS, or internet usage. Choose from a variety of denominations to suit your communication needs.

3. Device Sales and Repairs

Looking for a new smartphone, tablet, or modem? Safaricom Shops showcase a range of devices from leading brands, along with accessories such as chargers, headphones, and protective cases. Additionally, their skilled technicians can assist with device repairs and troubleshooting.

4. M-PESA Services

As a pioneer in mobile money services, Safaricom’s M-PESA platform has revolutionized financial transactions in Kenya. Safaricom Shops facilitate M-PESA registrations, deposits, withdrawals, transfers, and bill payments, empowering customers with secure and convenient banking solutions.

5. Bill Payments and Recharges

From electricity and water bills to TV subscriptions and gaming credits, Safaricom Shops enable hassle-free payments and recharges for a wide range of services. Say goodbye to long queues and late fees – handle your bills conveniently at a Safaricom Shop near you.

Frequently Asked Questions About Safaricom Shops

What services can I access at Safaricom Shops?

Safaricom Shops offer a wide range of services, including SIM card registration, airtime and data purchases, device sales and repairs, M-PESA transactions, bill payments, and customer support.

How can I locate the nearest Safaricom Shop?

You can easily find the nearest Safaricom Shop by visiting Safaricom’s official website and using their store locator tool. Alternatively, you can dial *100# on your Safaricom line and select the “Shop Locator” option.

What documents do I need to bring when visiting a Safaricom shop for assistance?

When visiting a Safaricom shop for assistance, it’s advisable to bring along a valid identification document, especially if you’re registering a new SIM card or conducting a transaction involving personal information.

Do Safaricom Shops offer discounts or promotions?

Yes, Safaricom Shops often have special offers, discounts, and promotions on devices, airtime, data bundles, and other services. Be sure to check regularly for the latest deals.

Can I pay bills and make M-PESA transactions at Safaricom Shops?

Absolutely. Safaricom Shops allow you to pay bills for various services such as electricity, water, TV subscriptions, and make M-PESA transactions, including deposits, withdrawals, transfers, and purchases.

How can I provide feedback or file a complaint about my experience at a Safaricom Shop?

You can share your feedback or file a complaint by contacting Safaricom’s customer care center via phone, email, social media, or visiting their website. Safaricom takes customer feedback seriously and strives to address concerns promptly.


Safaricom Shops go beyond traditional retail outlets by offering a holistic experience that combines convenience, innovation, and personalized service. Whether you’re a casual user or a business professional, Safaricom Shops are dedicated to meeting your communication and digital needs with excellence.

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Raf'ael is an influencer on matters Kenya and digital. Living in Nairobi Kenya, he likes coffee when it is cold.

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