How to Check CRB Status in Kenya (Free Method Included)

How to check CRB Status online for free with Creditinfo CRB

• Fill in the Credit Report Request form Online to access your credit report.
• For a  certificate of clearance, please fill in the Credit Certificate application form here.
• To correct and solve any dispute on your credit report, fill in the Credit Report Dispute form here.

How to clear your CRB status with CRB Kenya

To clear with CRB, first, check your credit status via the above methods. If your credit report is not right, ask for the creditor that sent your adverse reports to CRB. This attracts a fee of KSH 50.

If wrongfully blacklisted, visit the concerned creditor to resolve the issue by either clearing your loan or making them know that you have never borrowed from them.

You will be issued with a clearance certificate, scan and email it to a CRB that you are registered with

Borrower’s Right

The law requires that a Creditor must alert a customer before blacklisting him/her on the CRB blacklist. However, At times, this does not happen.

This lead to the introduction of a regulatory government body called the Credit Information Sharing [CIS], which looks deeply into unfavourable situations in the Credit industry.

CIS formed a constitutionally recognized help centre named Tatua Center which offers free services to place and resolve disputes with CRB and creditors

CRB Contact

This section will guide you on how to contact CRBs in Kenya. Most people do not know that different Credit Reference bureaus have been licensed by the Central Bank of the Kenyan government for credit referencing.

We are going to give you the contacts of each bureau to facilitate your clearance or queries. People get listed on CBRs for many mistakes like late payment of loans and tax evasion.

With the introduction of Loan Apps in Kenya, most people find themselves blacklisted on CRB. You may not know how to contact them and clear your name; therefore, this post will help you out.

As such, it is essential to maintain a good credit score so that you can continue to get loans in the future.

When you want to know your credit report or would wish to get a Credit Clearance Certificate, it merely means you should contact one of the licensed Credit Reference Bureaus in Kenya.

Here is how you contact a CRB in Kenya

The licensed bureaus include; TransUnion Kenya, CreditInfo, and Metropol Crystobol. Here is how you can contact them to get your name cleared from their list.

1. TransUnion Kenya

The Transunion Kenya has launched an innovative new SMS shortcode solution that enables consumers in Kenya to access their credit information easily. We have dedicated this article to explain that to you.

TransUnion Africa is located at the Prosperity House, Westlands Rd, Off Museum Hill, in Westlands, Nairobi.

Use the following information if you need to contact TransUnion Africa.

• Tel: 020 3751799/3751360/2/4/5
• Email: info@crbafrica.com
• Website: www.crbafrica.com
• Date licensed: 9th February 2010

2. Creditinfo Kenya

Creditinfo Kenya’s core business is information related to credit, offering services to cover each stage of the customer life cycle.

• Call:+254 20 375 7272
• Physical address: Spark Suite, Parklands road
• Email: info@creditinfo.co.ke
• Email2:consumercare@creditinfo.co.ke
• Date licensed: 29th April 2015
• Website: https://ke.creditinfo.com/ 

3. Metropol Corporation

Metropol Corporation is the leading provider of business information and debt management services in the Eastern Africa region. Metropol’s vision is to become Africa’s leading business information and debt management company.

This is the most established Credit Reference Bureau in Kenya found in different towns in Kenya.

• Physical Address: Shelter Afrique, Upper Hill
• Tel: 020 2689881/27113575
• Mobile: 0727 413 733/0732 774666
• Email: creditbureau@metropol.co.ke
• Website: www.metropol.co.ke
• Date licensed: 11th April 2011

4. Eldoret

• The service branch is located at the Eldo Bliss Hotel, 1st floor.
• Call: 0725597245

5. Mombasa

• Service Branch located at the NSSF building, 6th floor, North Wing.
• Call: 0733177722

6. Nakuru

• Nakuru service branch is located at the Wilmer House.
• Call: 0728414264

NB: Getting listed in CRB can be great; it has its benefits too. Check this video to find out.

FAQs – How to Check CRB Status in Kenya

What is a CRB, and why is it important?

A Credit Reference Bureau (CRB) is an entity that collects and sells credit performance information for individuals and companies. It’s crucial because it determines your creditworthiness and affects your ability to access loans and other financial services.

How can I check my CRB status for free?

You can check your CRB status for free by dialing *433# for Metropol CRB or by downloading the TransUnion Nipashe app from Google Play and registering with your correct details.

What information do I need to check my CRB status?

You typically need your National ID number and sometimes an agent number or registration fee payment details, depending on the CRB you’re checking with.

Can I dispute the information on my credit report?

Yes, you can dispute any inaccuracies or discrepancies on your credit report. Most CRBs have procedures in place for resolving disputes. Fill out the appropriate dispute form and follow the instructions provided.

How long does it take to clear my CRB status?

The time it takes to clear your CRB status depends on the nature of the issue and the cooperation of the creditor who submitted adverse reports. Once resolved, you should obtain a clearance certificate, which you can then submit to the relevant CRB for clearance.

Conclusion

Maintaining a good credit score is crucial for accessing loans and financial services. By checking your CRB status regularly and resolving any issues promptly, you can ensure your financial reputation remains intact. Utilize the provided methods to stay informed about your creditworthiness and take control of your financial future.