How to Check NHIF Balance via SMS in 6 Steps

Updated on May 5, 2024: In addition to the step-by-step guide for checking your NHIF balance via SMS, we have also included a comprehensive FAQ section addressing common queries about checking NHIF balance via SMS. This addition provides valuable information and answers to readers’ frequently asked questions, enhancing the overall user experience and understanding of the topic.

Today I  will show you how to check NHIF status in 2024.

If you’re an NHIF member in Kenya, keeping track of your National Hospital Insurance Fund (NHIF) balance is crucial for managing your healthcare expenses. Fortunately, checking your NHIF balance via SMS is a convenient and straightforward process.

NHIF has significantly improved the lives of many Kenyans by offering universal medical coverage for employed individuals. Whether you’re on a payroll or self-employed, contributing monthly to NHIF enables you to access its services.

Previously, checking your NHIF contribution status required visiting offices and enduring long queues for service. However, thanks to technology advancements, you can now conveniently check your NHIF contribution status via SMS on your mobile phone.

How Can I Verify My NHIF Balance Effortlessly via SMS?

You can check your account status using your phone. Follow these steps to get your NHIF account status on your mobile phone:

Step 1: Ensure You Have a Registered Mobile Number with NHIF

Before you can check your NHIF balance via SMS, make sure that your mobile number is registered with NHIF. This registration process ensures that you receive notifications and updates regarding your NHIF account.

Step 2: Compose a New SMS

Open your messaging app and compose a new SMS message. You will need to send this SMS to the NHIF shortcode.

Step 3: Enter the NHIF Shortcode

In the recipient field of your SMS, enter the NHIF shortcode: 21101.

Step 4: Type Your NHIF Number

In the message body, type your NHIF number. This is the unique identification number assigned to you by NHIF.

Step 5: Send the SMS

Once you have entered your NHIF number in the message body, send the SMS to the NHIF shortcode 21101.

Step 6: Wait for the Response

After sending the SMS, wait for a few moments to receive a response from NHIF. The response will contain details about your NHIF balance, including any contributions made and the remaining balance in your account.

Please make sure to check our article on NHIF Rates Here.

Important Notes:

  • Ensure that you have sufficient credit on your mobile phone to send the SMS.
  • The SMS service for checking NHIF balance may be subject to network availability and charges, depending on your mobile service provider.

FAQs about Checking NHIF Balance via SMS

Is there a charge for checking NHIF balance via SMS?

Yes, there may be charges for sending the SMS to check your NHIF balance. Please check with your mobile service provider for details on SMS charges.

Can I check my NHIF balance from any mobile network?

Yes, you can check your NHIF balance via SMS from any mobile network in Kenya. The service is available across all major mobile providers.

Can I use the NHIF mobile app to check my balance instead of SMS?

Yes, if available, you can use the NHIF mobile app as an alternative method to check your balance and manage NHIF services.

What should I do if I encounter issues while checking my NHIF balance via SMS?

If you encounter any issues or have questions about checking your NHIF balance via SMS, contact NHIF customer support for assistance.

Can I check my NHIF balance for family members via SMS?

No, the SMS service is typically designed for checking the NHIF balance of the registered member only. For family members, individual accounts may need to be checked separately.

Are there any restrictions on checking NHIF balance via SMS?

There are no specific restrictions on checking NHIF balance via SMS, but ensure that your mobile phone is in good network coverage and has sufficient credit to send the SMS.


Checking your NHIF balance via SMS offers a convenient and accessible way to stay informed about your healthcare contributions. Embracing this technology makes managing your healthcare needs easier and more efficient, ensuring you can make informed decisions about your health with ease.

Share on:

Amanullah is not your average writer, he understands concepts and turns ideas into words. He is a fan of characters and likes to play with letters in the alphabet.

37 thoughts on “How to Check NHIF Balance via SMS in 6 Steps”

  1. have not found my card in kisumu from july 31 dont no what to do and i want to check in my balance…..heeelp pliiiis

  2. I want to undergo treatment in Israel, will Nhif cover expenses, I’ve been struggling with a fracture of tibia and fibula for 6 yrs.

  3. NHIF should come up with ways of dealing with emergencies payments. All hospitals are now waiting for 2 days for NHIF authorization. In case of emergencies ie. scans etc. people are making payments hence as a contributor, it’s not making sense. If you can’t trust the hospitals, please come up with better methods so that members can benefit. You can introduce smart cards like insurance companies. Prior authorization from NHIF, is causing inconveniences to members. Otherwise, why make monthly payments to NHIF, and yet we can’t use the card when we are in urgent need?

  4. I have paid my January and February penalties of kshs 500 including 1000 and nothing is showing up?what might be the problem?

  5. When I send my ID number to 21101, I do not get any reply whatsoever. Even when I have airtime in my phone to subscribe the charged no respond from you. What might be the problem? And I contribute my NHIF every month.

  6. When I send my ID number to 21101, I do not get any reply whatsoever. Even when I have airtime in my phone to subscribe the charges no respond from NHIF. What might be the problem? And I contribute my NHIF every month.

  7. This number gives name of Micah born 2004 and yet it cost you ten shillings per SMS.this is part of corruption. Have sent 3 times with same reply

  8. Your statements are just shallow.
    You only give what most of us already have and the charges apply even before your done.
    All we need is a full statement on CONTRIBUTION,DEDUCTIONS AND MORE OF THE BALANCES.

  9. Guys the request was my balance on what contributions i do monthly not the status where i will get the number of dependents. Give us the correct information instead.

  10. Morning, your platform 21101 is not active.Its giving invalid response Please share the other procedure which is currently active.

  11. Comment:why don’t send the statement through individual email,,,????? coz this message does not give what we need,,

  12. For those who want to know the status of their monthly contributions through 21101 once the SMS is typed to be always we have a small box remember to click inside the box without that you will wait for a reply until the second coming of Jesus


Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.