Tala Contacts: How to Contact Tala Kenya

How to Contact TALA Kenya

Are you looking for Tala Contacts? Many have been trying to get loan contacts in vain. Well, In this article, I will show you how to contact Tala Kenya, your favourite mobile app loan provider in Kenya.

In the era of mobile phones, everything in Kenya is easier and simple. The power of almost everything lies in our hands (Literally). From hailing a cab to connecting with Family and friends to getting financial support. We can do all this on our mobile phones.

Well, Tala Kenya Mobile app is definitely the best instant loan service that has helped many Kenyans to sort out their financial challenges through a quick loan to Mpesa.

Have you tried tala yet? It’s the Best Way to get instant loans to your M-Pesa! Download the APP and use the referral code YWNAZR to get approved quickly.

Tala Contacts

We are not all that Tech-savvy and time after time we encounter challenges while using these gadgets (Mobile Phone).

Sometimes, we want to get that human support from Tala and I know many Kenyans don’t know how to contact Tala. I researched and found different ways to contact the people behind Tala Kenya.

First, you must know that Tala operates remotely and the only way to contact them is through the internet and on your mobile phone. No, you cannot visit them as you do to your bank.

Tala Kenya administrators are available if you have questions or need support only on SMS, email, Social media and on the Mobile Application (Tala Kenya App formerly known as Mkopo Rahisi) that you normally use to request a loan.

Tala Loan Contacts

Allow me to break it down for you on how to contact Tala Kenya Loan providers. Here are tala contacts;

  1. SMS – If you need support or have questions, you can send an SMS to 21991 and highlight your issue. Kindly NOTE; SMS charges will apply. This is the official tala customer care number.
  2. Tala Mobile App itself – When you are on the Tala App at the bottom there is a View FAQs (Short for Frequently Asked Questions) or send us a message. Scroll to the bottom and you will see the place asking you to contact them.
  3. Email – It is simple, just open your email app and send an email to [email protected] you will be sorted by tala customer care.
  4. Social Media – Tala Kenya has an active Social Media Presence, you can use Facebook to contact them. Just open their Facebook Page and use the Message feature on the Page. If you are on Twitter, follow Tala Kenya Loans on @tala_KE then send them a Direct Message.

It is that simple, if you have queries, or complains just use the above methods to contact Tala Kenya and they will respond.

Did you know about Branch Loan App? you can also get a loan from that app.


  1. why cant you provide a mobile phone number or customer care official number to all customres,you are to hard to be reachrd for immediate help

  2. my phone where TALA is downloaded and where all messages about my loan and payment details were erased. I sent email to Tala support on how to pay i got no answer

  3. When I try to enter my names and phone number am told my number is not registered and yet i have using mpesa for more than 5 years.what could be the problem

  4. I bought a new phone ,unfortunately my transaction account is blocked. because you only recognized the first phone. activate my account to repay to your loan. All the lines given on e-mail are not working

  5. paid my loan using my id no.as account number instead of phone no.The mpesa message was received to have paid Tala mobile yet my account is not cleared and normally it takes seconds to clear loan account after payment.

  6. I got a new phone and can’t access my account.It is very frustrating because I want to pay back my loan.You also don’t have a number to be reached on.To make matters worse there is no location of your offices,how is one to be assisted for immediate help???

  7. Same here I have also messed up with account after repaying it but my questions are being ignored just don’t know how to handle this

  8. Iam unable to access your loan because my pin has been blocked. Please reactivate the new pin you have just send me

  9. I paid my loan on 23rd Jan 2019, yet I’m receiving messages every day from Tala and SKYWAVE (I guess it’s one of their debt collectors). Why not update your records?….pissed off.

  10. I’m using a hand set where someone else had installed the Tala app. I’ve tried to uninstall it and install it so that it can become my account but it’s impossible. My loan is already overdue. What do I do?

    • Have have an issue with my loan payment I paid but forgot to put my account now . the loan has not reflected yet the Mpesa transaction went through to your account what should I do please help

  11. I have cleared a loan of 31050 and you have not upgraded in the system or received any comfirmation, Pliz advice, want to take another loan. My acc/no is 0722654871, Thanks and waiting.

  12. Please how can I log in to my account with a phone that I bought from my friend.because it tells me that the phone is linked to another person. I have a clean account with you. please assist me.

  13. Comment:have paid my loan on 13/2/2019 bt no batch number was sent to me to be cleared from CRB in fact it still shows that I have not paid in the Crb report.kindly have a look on this

  14. Have been coperating well with tala but i am still listed with CRB. Kindly i would wish to be cleared. Thank you. My account number 0799665437

  15. have been texting you the whole day about the problem on my account and no replies, where else can I get help coz its agent

  16. I’ve applied for a loan but my I’d number as already registered to your system.Please I need your assistance.

  17. I paid my loan in full and am yet to get the confirmation message and batch number to clear myself with the CRB

  18. Hi Tala i requested a loan of 5000 and paid a fee of 250 which is representing class C. But i didnt get a response. Pls help.

  19. U have not been replying to my messages first u told me I had a loan of 2200 within a week u have sent a message to pay 3343 can u plz help me before u put me to crb


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